HI, I'M ERICA

I'm a Designer and Researcher who loves discovering unmet needs and improving the world through design. 

 
 

mitchell connect

Mitchell International provides software for hundreds of thousands of auto body repair shops around the world. While at Mitchell, I helped launch Mitchell Connect, a web app used by auto body shops to communicate with insurance carriers. My research work involved contextual inquiry, persona creation, behavior mapping, competitive analysis, user testing, and data analysis. 

 

  • Role | User Experience Researcher
  • Client | Mitchell International

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ACTIVE KIDS WEBSITE

I helped The Active Network improve the children's activity registration process in their existing ActiveNet software, as well as launch ActiveKids.com. My team delved into the lives of families to uncover what makes a great activity registration experience. The resulting website is a safe and convenient way to connect kids with classes, resources, and each other.

 

  • Role | User Research & Concept Development
  • Client | The Active Network

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LANDING PAGE UX WORKSHOP

3RDSPACE, a co-working space and club for the creative, invited me to hold a workshop for their Kickstarter Meetup Group. During the workshop, I taught attendees how to generate leads for their Kickstarter projects with a landing page. The workshop included a presentation, an interactive game to enhance learning, and a critique of designs.

 

  • Role | Design Educator
  • Client | 3RDSPACE

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HEALTH INFORMATION TECHNOLOGY

As a master's student in Human Factors and Information Science, I decided to complete my thesis research on a topic that would help a group of people in great need: chronically ill young adults. Through an ethnographic study, I discovered how this group navigates the complex information ecology of the medical world. I then explored findings within the framework of Distributed Situation Awareness and provided health information technology design recommendations.

 

  • Role | Researcher
  • Collaborator | Cornell University

ELEARNING Research

Ergolution, an ergonomics consulting firm, posed the question of how to best teach safe lifting practices online. To answer this question, my research team at Cornell University conducted a study to test the effectiveness of two types of online learning. Participants were shown either a video clip or annotated slide show, and then tested on concepts taught. A re-test was completed one week later to check knowledge retention.

 

  • Role | Researcher
  • Collaborators | Cornell University + Ergolution

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US Coast Guard Information Systems

My research team in the Department of Human-Centered Design & Engineering at the University of Washington worked together with the US Coast Guard to improve USCG information and communication practices. My team observed and interviewed members of the Operations Unit of the U.S. Coast Guard in order to gain insight into their practices. We then set our findings within the context of information theory and provided design recommendations.

 

  • Role | Researcher
  • Collaborators | University of Washington + US Coast Guard